Patient and Family Feedback
We are constantly working to improve your experience at our hospital and to make sure we achieve this we need your help.
Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.
To make things as easy as possible for you, we offer multiple ways for you to give your feedback and help us reach our goal of providing the best possible care.
Our award winning feedback app is the latest way that you can tell us what you think.
It allows you to comment on all aspects of the service here and your feedback goes straight through to the manager in charge of the area that you or your child has been treated in, so we can respond right away.
Patient and Family Star of the Month
Has a member of staff or team gone above and beyond to make either your or your family’s time with us special?
No matter how big or small the act, if you feel that an individual or team have done something positive that should be highlighted and recognised, you can nominate them to be our Patient and Family Star of the Month.
Friends & Family Test
Have you received treatment in the last 2 days? If so, please complete our Friends and Family Test through our website.
We want to hear from you to help us develop and improve our services. It’s a quick and easy form that lets you send your feedback to us with no fuss.
When you are on the wards and around the hospital, keep an eye out for our feedback cards. They are double sided with one side designed for our patients to use and other side designed for parents and carers.
If you would like to give your feedback via telephone or email you can contact us on:
phone: 0121 333 8505/0121 333 6726
We have a policy of openness regarding feedback on our services. As such we are happy for you to post your thoughts and opinions on our Facebook page - where we will post a response to you or respond to you directly.
Care Opinion is an anonymous service that posts your thoughts and opinions on a national website. It allows you to view previous comments and to give your views on our services in complete anonymity.
Patient Advice and Liaison Service (PALS)
PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes, when appropriate.
If you have a serious complaint to make you should go directly to our complaints page which will allow you to contact our complaints service.
If you are a sign language user you might also be interested in watching this video from the Parliamentary and Health Service Ombudsman which uses sign language to give tips on how to complain to the NHS.