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Patient and Family Feedback
We are constantly working to improve your experience at our hospital and to make sure we achieve this we need your help.
Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.
To make things as easy as possible for you we offer multiple ways for you to give your feedback and help us reach our goal of providing the best possible care.
Feedback app
Our feedback app is the latest way that you can tell us what you think.
It allows you to comment on all aspects of the service here and your feedback goes straight through to the manager in charge of the area that you or your child has been treated in, so we can respond right away.
We are dedicated to being open and transparent about the feedback we receive which is why we publish the messages live on our website here in real-time for others to view.
Find out more and read the comments >>
Download the app for:
Android >>
iPhone >>
Blackberry >>
Online feedback form
You can give your feedback direct through our website. It's a quick and easy form that lets you send your feedback with no fuss.
Yellow feedback cards
When you are on the wards and around the hospital, keep an eye out for our yellow feedback cards. They are double sided with one side designed for our patients to use and other side designed for parents and carers.
Email/phone/text
If you would like to give your feedback via telephone or email you can contact us on:
email: patientexperience@bch.nhs.uk
phone: 0121 333 8619
text: 078 2575 4888
We have a policy of openness regarding feedback on our services. As such we are happy for you to post your thoughts and opinions on our Facebook page - where we will post a response to you or respond to you directly.
Patient Opinion
Patient Opinion is an anonymous service that posts your thoughts and opinions on a national website. It allows you to view previous comments and to give your views on our services in complete anonymity.
Patient Advice and Liaison Service (PALS)
PALS is a related service that can answer any questions and respond to any concerns you may have.
PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes, when appropriate.
Complaints
If you have a serious complaint to make you should go directly to our complaints page which will allow you to contact our complaints service.
