Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    General comment
    Mon 11 Dec 2017 12:40pm

    Sodexo. Child on chemotherapy for leukaemia not up to eating anything on the standard lunch menu, nothing appealed as all very basic and functional. So went to the Sodexo cafe/takeaway to buy bacon sandwich for her as this is all she could face eating - we thought you understood by now that chemotherapy on top of being unwell does that to you.
    This is the worst bacon roll we've ever had here, appalling burnt bacon, dark brown coloured, tough tough bread roll.. this would be unacceptable anywhere. Even more unacceptable in a children's hospital. Now my child has not eaten lunch because you let her down. I am distraught by this.
    In the words of my young child : "you give food as if you don't care". I have to agree.

    Reply
    Tue 12 Dec 2017 4:44pm

    Thank you for sharing your feedback, I am very sorry to hear that your food was not up to our usual standard and I am keen to talk to you in more detail about this so that I can fully investigate.
    You can ask the ward staff to contact me via switchboard and I would gladly meet with you.
    Alternatively, if you would prefer you can contact our PALS team on 0121 333 8403 who could take more information from you and pass it on to me. Kind Regards, Denise May, Sodexo, General Manager

  • Message
    Ward 8 (Liver and small bowel)
    Tue 5 Dec 2017 12:30pm

    Nice staff,good entertainment

    Reply
    Wed 13 Dec 2017 2:28pm

    Thank you for your feedback about ward 8. We are really happy to hear that you have enjoyed your stay. Best Wishes, Patient Experience Team.

  • Message
    Ward 2 (Medical)
    Thu 30 Nov 2017 8:14am

    I would like to say a big thank you to Sarah who has been there for me through my journey at ward 2. I was able to talk to her about my concerns and she would always provide advice to me. She is a great person to have looking after your child. She is down to earth and easy going.

    Reply
    Wed 6 Dec 2017 10:17am

    Thank you for leaving some feedback. I am very pleased you have found ward 2 to be a good experience. We will pass your comments onto the team member. We strive to deliver high quality care and make your experience in hospital as positive as possible. Grace Butler - Ward Sister

  • Message
    Ward 2 (Medical)
    Thu 30 Nov 2017 8:08am

    Venese is a breath of fresh air on ward 2. During my whole stay of many months there was never a day where when she wasnt happy or welcoming. She always has a smile on her face and goes out of her ways to play with the children. All the children love her.she truly is an amazing person, one who goes above and beyond for your family. Thank you very much for everything.

    Reply
    Wed 6 Dec 2017 10:17am

    Thank you for leaving some feedback. I am very pleased you have found ward 2 to be a good experience. We will pass your comments onto the team member. We strive to deliver high quality care and make your experience in hospital as positive as possible. Grace Butler - Ward Sister

  • Message
    Ward 2 (Medical)
    Thu 30 Nov 2017 8:01am

    I would like to thank you to Susan for being an amazing person and a fantastic cleaner. She is warm and welcoming, who gets on with all people. She is very good at her job and if there is something one needs her to do, she will always go out of her to do it for you.

    Reply
    Wed 6 Dec 2017 10:18am

    Thank you for leaving some feedback. I am very pleased you have found ward 2 to be a good experience. We will pass your comments onto the team member. We strive to deliver high quality care and make your experience in hospital as positive as possible. Grace Butler - Ward Sister

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