Birmingham Children's Hospital Feedback App
Did you receive great care?
We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.
To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.
If you would like to be notified about our response, please enter your email address below.
The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.
It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.
You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.
The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.
*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.
Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.
Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.
Latest BCH feedback
Thank you for taking the time to contact us about your experience on Friday.We would like to understand more about what happened and wonder if you are able contact the Patient Experience team on 0121 333 8505.
Lisa Robinson - Patient Experience Manager
Thank you for the feedback -it is much appreciated and I will pass on to Fay. Thanks again :)
Hi, thank you for your lovely comment. It makes a big difference to staff to hear such positive feedback. I will ensure i share this with the Team. Kind Regards, Umbreen, Patient Experience Team.
Thank you so much for your comments, it means a lot to know that our continuing hard work does not go amiss as we always strive to provide a high quality service to all patients & their families. I will pass on your message to the Staff, once again thank you. Best Wishes Ward Manager Alia Murtaza