Birmingham Children's Hospital Feedback App
Did you receive great care?
We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.
To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.
If you would like to be notified about our response, please enter your email address below.
The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.
It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.
You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.
The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.
*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.
Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.
Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.
Latest BCH feedback
Thank you so much for taking the time to share your thoughts. I will pass on your comments to the nursing team and also to Dr Bremner. We all wish Hugo well with his recovery.
Best Wishes, Amy Brown , Ward 7 Sister.
Hello, thank you for your feedback.
At present, unfortunately, completely coloured facemasks are not available although we can apply flavoured lip balm to the masks so that they small nicer.
If your daughter requires another anaesthetic in the future please the anaesthetist on the day for some flavoured lip balm and the possibility of a pre-med to help with anxiety. Also the play therapists in the hospital are very good at preparing children for theatres, the pre-admissions team will be able to advise how to contact them.
We are glad your overall experience at the hospital was good and hope your daughter is recovering well.
Lisa Robinson, Patient Experience Manager
Thank you for your really valuable feedback.
We attempt to include all of our patients needs in the activities we provide.
We would really appreciate discussing this further so please contact either Helen Costello Senior Hosptial Play Specialist or David Baker Senior Youth Worker.Reply
Please do not hesitate to contact myself or David Baker on 0121 333 8656.