Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    PACE/Site Practitioners
    Thu 26 May 2016 6:08pm

    I would like to express my gratitude to the PACE team at BCH. My wife and I spent the best part of 5 months between PICU and Ward 11 with our daughter Sophia this year, and the PACE team were absolutely brilliant in looking after her. Not only are they extremely competent practitioners but the care and compassion they showed to Sophia made a huge difference in her recovery from 2 major heart surgeries in the space of 9 weeks. I am sure that the treatment she received from the team, not only aided her in the short term, but in the long term too. It made it so much easier to leave Sophia on the ward at night knowing that there was such a wonderful team of people casting an extra set of eyes over her. We are so grateful for all of the work that PACE did, not only for Sophia but also in easing our minds and answering our questions at a very difficult time. I would like to offer a special thank you to Becky Evans and Lloyd Dennis in particular. They seemed to be the people that had Sophia in their care the most frequently and also checked in on her when she wasn't one of their patients. It was clear to see that they truly cared for her, and that is something that we will appreciate and remember forever. The whole PACE team were fantastic, but these two individuals stood out as shining stars in particular.

    Reply
    Fri 27 May 2016 1:06pm

    Thank you very much for sending us this lovely, lovely message on the App. We are very pleased that you were happy with the service provided by our team. I will make sure that Lloyd and Becky see this message, and I know the whole team will be delighted that you took the time to contact us.
    Kind Regards; Phil Wilson (Deputy Head of Nursing/Lead for PACE Team)

  • Message
    Paediatric Intensive Care Unit (PICU)
    Thu 26 May 2016 6:36am

    The nurses have been incredible!!! Lovely bedside manner so kind and loving to my son AMAZING !
    Can't thank you enough for making my son better after his major heart surgery....

    The only thing I was a little cross with was some of the student nurses one in particular she was rude, unsympathetic and just generally unsupportive in many ways .

  • Message
    Food (Sodexo services, Conservatory Cafe and Restaurant)
    Wed 25 May 2016 11:36am

    Disgraceful how the Yoo cafe is closed and no extra provision is made elsewhere in the hospital. I walked over to the main restaurant instead, with a child, only to be told that at 11:10 breakfast is now not being served. No one would serve me a simple bacon sandwich and there "was no bacon" - for my young child with cancer who's only request was to have this after waking up from surgery. I understandably got a bit upset, I was being delayed getting back to my child and I was being faced with staff who just clearly were not interested in helping. Someone did eventually ask the chef who agreed to do it, but out of upset and principle and time i just had to leave. For such a child-centred establishment this is one shameful example of where you have utterly let your patients and their parents down. You really should be ashamed of this, I am so cross and disappointed - this is not the first time I've almost had to beg for food for my sick child....

    Reply
    Wed 25 May 2016 3:34pm

    "We are very sorry about what happened today in the restaurant. It would be helpful to learn more so can you please ring James Shanahan on 0121 333 8441 or 07808471825. James is one of our senior managers and will do his best to help."Kind Regards, James

    Reply
    Wed 25 May 2016 3:37pm

    "We are very sorry about what happened today in the restaurant. It would be helpful to learn more so can you please ring James Shanahan on 01213338441 or 07808471825. James is one of our senior managers and will do his best to help."

  • Message
    Outpatients
    Tue 24 May 2016 8:05pm

    I was amazed by warmth I was shown when I came to out patients today. A nerve wracking day went on to be quite fun and enjoyable.

    Reply
    Wed 25 May 2016 7:53am

    Thank you for your feedback - I am glad you had a good and fun day with us.
    I will pass on your kind words to the team. Kind Regards
    Yvonne Millard, Head of Nursing for Outpatients.

  • Message
    Surgical Day Care
    Tue 24 May 2016 12:35pm

    Our daughter came in on Saturday to have her eye operated on and can not praise the ward or our nurse tori enough. Even though she obviously wasn't very well herself she never let that bother her and gave our daughter fantastic care she went above and beyond. Hope you enjoy the choclates and your upcoming holiday xx

    Reply
    Tue 24 May 2016 12:54pm

    Thank you for using the app and for leaving such positive feedback about the Ward and more importantly about your nurse, Tori. It is always nice to receive individual feedback. I will pass this on to Tori. Many thanks Michelle Rose, ward Sister.

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