Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.

The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.

It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.

The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.

*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Emergency Department
    Wed 26 Oct 2016 11:04am

    In cubicle 10 and there is dry blood on the leg of one of the chairs and floor

    Wed 26 Oct 2016 12:41pm

    Thank you for bringing this to our attension, we would like to apologise, we have cleaned the area. Sister Hammond has addressed this with staff, best wishes Natalie, Lead Nurse

  • Message
    Ward 7 (Medical)
    Fri 21 Oct 2016 11:06am

    Ward 7 is a warm, bubbly ward where I have always felt at home. I never feel the need to hesitate to ask for anything as all the staff are amazingly approachable and easy to talk to. Despite the obvious of not enjoying being in hospital, ward 7 always makes my stay more enjoyable. Ward 7 is easily my favourite ward in the hospital!

    Mon 24 Oct 2016 8:01am

    Thank you for your feedback, I am glad you feel comfortable during your stays with us. I will pass on your kind words to the team.
    Kind Regards, Yvonne Millard, Head of Nursing for Ward 7.

  • Message
    Neonatal Surgical Unit
    Wed 12 Oct 2016 4:04pm

    My family and I spent 4 weeks on the NSW under the consultation of Mr Ingo jester.

    I can offer nothing but positivity and gratitude to all of Mr Jesters staff. And in particular Mr Jester himself and his registrar Paul Stevens. They are in essences our shining light who saved our little boy. They way they explained the plan of actions, had plan A,B, and C in place was a welcome relief to us.

    Paul stevens in particular was someone whose care and support in this difficult time will live with us forever and I feel honoured to have met him and Mr Ingo Jester.

    The nurses and sisters on this unit give us the strength to get you through the day when times are tough. In particular Azeefa,Alysha, Emily hooker, Emma Lyon, Tash, Fran, the two sisters callwd Jo, jacqui hussain, jackie gordon, laura, and CSWS Amy and becky. Their bubbly personalities and expert care and consideration to both baby and parents needs were out of this world.

    It is a truly magical place where they turn trauma and heartbreak into dreams come true.

    My partner and i will never be able thank them all enough for what they did for our little boy and mom and dad.

    Thank you all once again.

    Little Jude, Lewis (dad) & Emily (mom)

    Mon 17 Oct 2016 3:11pm

    Dear Lewis, Emily and Jude,

    I am so pleased that your stay was a positive one. It is a pleasure to hear. We have shared your comments with the staff on the ward. we hope Little Jude continues to be well.

    Take Care
    Sister Sharon Quigg

  • Message
    Ward 7 (Medical)
    Tue 11 Oct 2016 12:27pm

    Came in this morning and found my son's medication drawn up and left in the bedspace unattended. After being sat in the cubicle for at least 30mins and seeing no-one come in to administer it, I challenged the nurse about it who made excuses rather than owning up to her mistake. I feel that if not for my prompt, it would have been left there longer.

    On a brighter note, I returned to the ward after lunch and found one of the HCAs giving him a wash as she noticed it had not been done and he wasn't even her patient. As my child is non-verbal, it is always nice to know he is remembered and not only by those responsible for his care.

    Tue 11 Oct 2016 12:56pm

    Thank you for your comments, I would be grateful if I could talk to you about your experiences. I am here all day today or you can contact me on 0121 333 9056. Kind Regards, Amy Brown, Ward Sister.

  • Message
    Ward 10 (Neurosurgery)
    Wed 28 Sep 2016 10:14pm

    You are amazing. You saved my child's life. There are no words that could express my thankfulness to you...

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