Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.

The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.

It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.

The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.

*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Ward 7 (Medical)
    Fri 20 Oct 2017 2:33pm

    Brilliant ward lovely friendly staff who make sure we are very welcome and always make my daughters stay enjoyable well done

  • Message
    Ward 7 (Medical)
    Fri 20 Oct 2017 2:28pm

    Thanks to Harriet and Rachel for helping organise trips for us to go out. Can we improve the wifi in the adolescent room? Thanks x

  • Message
    Ward 7 (Medical)
    Fri 20 Oct 2017 2:23pm

    Nurses are very helpful and the if you need anything. Always make you laugh

  • Message
    Ward 7 (Medical)
    Fri 20 Oct 2017 2:20pm

    I like ward 7 because I know/like all the staff on the ward but the cleaners don't clean properly

  • Message
    Ward 2 (Medical)
    Wed 18 Oct 2017 1:46pm

    Parents room is very good cleaners are really nice Susan especially as she interacts and cheerful and bubbly lifts my spirits and makes the effort things such as making parents comfortable she's more than a cleaner to the ward, lloraine family worker is lovely and feel comfortable talking to her and interacts with children, staff that work here deserve a ward the same standard as there work as it's outdated

    Thu 19 Oct 2017 1:29pm

    Thank you for your feedback. I will ensure we share with all staff giving a special mention to Susan and Lorraine, best wishes, Grace Butler Ward Sister

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