Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Medical Day Care
    Thu 1 Dec 2016 1:02pm

    Good

  • Message
    Eye Department
    Tue 29 Nov 2016 11:19am

    Hi, I don't really want to complain, we had a phone call on Friday 25th November about attending for an appointment, however after attending the appointment we were told that there had been a mistake and the doctor wouldn't be able to see us as my daughters appointment was made in error. She did have an eye test done and later explained that we wouldn't be seen by the doctor. My daughter had to have time off school to attend (also we haven't yet received a letter confirming the appointment for her school records for absence). Most of the time we think BCH is brilliant, but yesterday felt it wasn't keeping up the high standards.

    Reply
    Tue 29 Nov 2016 11:58am

    Hello,
    Thank you for taking the time to contact us about your experience on Friday.We would like to understand more about what happened and wonder if you are able contact the Patient Experience team on 0121 333 8505.
    Many thanks
    Kind regards
    Lisa Robinson - Patient Experience Manager

  • Message
    Neurophysiology Department
    Tue 22 Nov 2016 3:18pm

    My son has his first EEG yesterday, he has other needs and it was quite stressful to him. My thanks to Fay for her calm and professional manner, for explaining everything very clearly.

    Reply
    Thu 24 Nov 2016 10:01am

    Thank you for the feedback -it is much appreciated and I will pass on to Fay. Thanks again :)

  • Message
    Cochlear Implant
    Tue 22 Nov 2016 3:05pm

    Audiologists absolutely excellent, thank you so much to Sadia and Justine. We visited on Monday and my medically complex son has been really struggling with appointments recently, finding the stressful and upsetting. They were both super patient and adapted the session to meet his needs so well. Consequently he did the whole rest and had a great time. Just one small example of the consistently excellent service we receive there.

    Reply
    Mon 28 Nov 2016 9:33am

    Hi, thank you for your lovely comment. It makes a big difference to staff to hear such positive feedback. I will ensure i share this with the Team. Kind Regards, Umbreen, Patient Experience Team.

  • Message
    Ward 10 (Neurosurgery)
    Sun 20 Nov 2016 9:26pm

    An amazing ward with hardworking dedidicated doctors, nurses and housekeeping team. Made our time there less stressful when our little boy had a cranial operation,a s they were there to support us every step of the way x

    Reply
    Tue 22 Nov 2016 9:00am

    Thank you so much for your comments, it means a lot to know that our continuing hard work does not go amiss as we always strive to provide a high quality service to all patients & their families. I will pass on your message to the Staff, once again thank you. Best Wishes Ward Manager Alia Murtaza

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