Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Ward 7 (Medical)
    Fri 16 Sep 2016 12:35pm

    It's hard to know where to start, this hospital is amazing ! The staff on ward 7 each and everyone of them made our stay incredible. My grandson Hugo was here from Monday till late Thursday along with his mummy myself (nanny) and his baby sister. The care we received was above and beyond , you all listened to his mummy about Hugo who is very complex including all the theatre staff. Words can't describe how relaxed you made us all feel. We have stayed in a few hospital with Hugo but this one was undoubtly one of the best. You organised accommodation for me and the baby so quickly and I have to say it was more like a hotel than parent accommodation. I don't think I have ever felt so welcoming , your city is one of the friendliest I have ever visited. Serena and Leone thank you for making us laugh so much. To his lead nurses during the day and night THANK YOU , you are all true Angels . Dr Bremner thank you you are an amazing consultant . To you all At Birmingham children's Thank you so so much xxxx

    Reply
    Mon 19 Sep 2016 4:02pm

    Thank you so much for taking the time to share your thoughts. I will pass on your comments to the nursing team and also to Dr Bremner. We all wish Hugo well with his recovery.
    Best Wishes, Amy Brown , Ward 7 Sister.

  • Message
    Surgical Day Care
    Thu 15 Sep 2016 11:08am

    Visited on 15th September with my 5 year old daughter . Staff friendly and helpful , great facility's for drinks and waiting area . Only think I would like to suggest is that my daughter was finding having the mask difficult as very scared , staff were patient and understanding but It would be something to consider having making the gas more fun to have such as colour masks , when breathing in it blew a balloon up and that for her was the ice breaker , would suggest equipment to be more child friendly rather than clinical ??
    But a big thanks for the staffs help today

    Reply
    Mon 19 Sep 2016 9:14am

    Hello, thank you for your feedback.

    At present, unfortunately, completely coloured facemasks are not available although we can apply flavoured lip balm to the masks so that they small nicer.

    If your daughter requires another anaesthetic in the future please the anaesthetist on the day for some flavoured lip balm and the possibility of a pre-med to help with anxiety. Also the play therapists in the hospital are very good at preparing children for theatres, the pre-admissions team will be able to advise how to contact them.

    We are glad your overall experience at the hospital was good and hope your daughter is recovering well.

    Kind regards
    Lisa Robinson, Patient Experience Manager

  • Message
    PALS
    Fri 9 Sep 2016 4:06pm

    Test

  • Message
    General comment
    Tue 30 Aug 2016 7:27pm

    This weekend there was an event in the play centre, yes it was good and fun was had by all, well those that could be included. Our son has autism and was excluded due to the noise level there was no consideration for childen who struggle with loud noises. We are also concern about the cost of this event, the NHS has been in the news a lot during the past week with them having to make cuts and you put something like this on. Over the years we have had a lot of play specialist support which is invaluable and monies should be spent on this service. Yes we understand that children should be able to have fun whilst in hospital but, there are other ways of doing this that do not cost as much. It seemed over staffed with themselves taking photos of each other. Sorry to moan as the play specialists do a fantastic job and we would not cope without them. Smit family

    Reply
    Wed 31 Aug 2016 1:18pm

    Thank you for your really valuable feedback.
    We attempt to include all of our patients needs in the activities we provide.
    We would really appreciate discussing this further so please contact either Helen Costello Senior Hosptial Play Specialist or David Baker Senior Youth Worker.

    Reply
    Wed 31 Aug 2016 2:39pm

    Please do not hesitate to contact myself or David Baker on 0121 333 8656.

    Helen Costello.

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