Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Ward 8 (Liver and small bowel)
    Thu 27 Apr 2017 4:11pm

    Visit has been good and the cleaning has been better on this visit

  • Message
    James Brindley School
    Thu 27 Apr 2017 4:09pm

    The school was very good. I enjoyed the Art lesson and coding in ICT.

  • Message
    James Brindley School
    Thu 23 Mar 2017 4:25pm

    Hi

    It's just been brought to our attention that Liz the school teacher on ward 15 will be moving to another ward after Easter break. I just wanted to write to let you now how dreadfully upset we are with this decision especially as it is mid school year. We met Liz when Lewis was diagnosed with leukaemia in 2015. Lewis has developed a fantastic relationship with Liz and when we have lengthy stays in hospital Liz ensures that his schooling continues and has good contact arrangements set up with Lewis' school at home to ensure that teaching is appropriate and in line with what he is learning at home. Liz has played a vital role during our most recent admission for stem cell transplant where Lewis is expected to be in hospital for a number of months. Lewis looks forward to seeing Liz and dislikes weekends as he misses seeing her. We feel confident in allowing Liz access to Lewis in the protective isolation environment that he is restricted to because of her knowledge around the clinical process that is in place to keep Lewis safe. Liz can also engage in conversation when Lewis talks to her about what he is going through. We as a family would like you to reconsider moving Liz. Liz has ignited a love for learning in Lewis that no one has been able to do before. She is a fantastic teacher with a wealth of experience in the oncology and hematology setting where continuity in care and familiar faces are key to reduce stress not only on the child but family too. Please reconsider your decision not only for Lewis but the rest of the children who spend large amounts of time on ward 15. I feel that this decision could jeopardise our son's education needs and leave him disengaged from learning. Thank you, Susanne, Adam and Lewis Crossley.

    Reply
    Tue 11 Apr 2017 3:05pm

    Hello Susanne, Adam and Lewis, thank you for taking the time to let us know about the support Lewis has received from James Brindley School. The Head of School is planning on contacting you shortly so you can talk to him about your experience, and agree a plan for Lewis.
    Kind regards
    Lisa Robinson - Patient Experience Manager

    Reply
    Mon 24 Apr 2017 1:33pm

    Dear Susanne,
    Thank you very much for these kind words regarding our Ward 15 James Brindley School Teacher, Elizabeth Parsons. It is lovely to hear that such a caring and wonderful relationship has forged between Lewis and his hospital teacher and I know this has been a great support to your family during your stay at the Birmingham Children's Hospital. We endeavour on all wards to educate pupils within the hospital and forge good links with the pupil's home schools so that transition back to their home school is supported by all professionals. Our teacher has been temporary on Ward 15 whilst covering a maternity post and due to staffing arrangements, we are now placing another member of the James Brindley Teaching team on this ward. We also like to ensure that all of our staff are offered professional development to allow them to become multifunctional and have a good knowledge of all pupils across the different variety of wards within the hospital, although we do try and keep this to a minimum of a year on each ward. We would like to assure you that the new Ward 15 teacher will not only have a comprehensive hand-over but will also be working alongside our Teaching Assistant who has many years' experience on the ward to help support her and the pupils with this transition.

    Again we would like to thank you for your lovely words regarding Elizabeth- these have been passed on to her. On behalf of James Brindley School we would like to wish both Lewis a speedy recovery and wish you all the very best in the future and sincerely hope that Lewis' excellent commitment to his school work continues both with James Brindley School and back at his home school.
    Kind regards, Head of James Brindley School

  • Message
    Ward 8 (Liver and small bowel)
    Thu 23 Mar 2017 2:35pm

    Friendly team of staff, made the stay much easier. Really impressed with play staff who make the children feel relaxed and able to make friends.

    Reply
    Wed 29 Mar 2017 1:04pm

    thank you so much for your kind feedback
    I will pass this onto all the staff !
    Kind regards
    Helen Cox Ward Sister

  • Message
    Ward 8 (Liver and small bowel)
    Thu 23 Mar 2017 11:10am

    The ward staff are so friendly and caring to the children. The play team are brilliant and find activities for all the children to get involved in and encourage them to join in with other patients and siblings too. It makes hospital stays so much easier.

    Reply
    Wed 29 Mar 2017 1:06pm

    Thank you so much for your lovely feedback.
    I will pass it onto all the staff.
    Kind Regards
    Helen Cox Ward Sister

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