Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Ward 9 (Surgical)
    Mon 20 Jun 2016 2:53pm

    Thank you for a lovely at the children hospital.tsvetomir bedzhev

    Reply
    Mon 20 Jun 2016 3:01pm

    A big thsnk you from all the staff on ward 9 for your lovely feedback, scooby..as he likes to be known is a lovely boy and been a pleasure to care for.
    Regards
    Janet
    Ward 9 Sister

  • Message
    Paediatric Assessment Unit (PAU)
    Sat 18 Jun 2016 6:51am

    My little boy was admitted to this ward Sunday with suspected sepsis and meningitis all the staff that looked after Kai were amazing especially Channelle she went out of her way to make sure my little bear was ok and also put me and his dad at ease she was absolutely amazing as was his doctor Amy randle who explained everything to us so that we understood and new what was gonna happen next, the ward is very clean and tidy all thanks to their lovely cleaner Toni who would always go out her way and would also have a conversation with you whilst she worked. I can't thank the doctors and nurses on this ward enough

    Reply
    Mon 20 Jun 2016 1:51pm

    Thank you very much for taking the time to leave such lovely feedback.I will ensure to pass this onto all of our staff. Hope your little bear is on the road to recovery.
    Kind regards,
    Amy Gidden, Deputy Ward Sister, PAU.

  • Message
    Respiratory Unit (Lung)
    Wed 15 Jun 2016 10:29am

    The respiratory lung function is very helpful and caring .The are always there when people need help and provide them with the best medicines .Nurse Lensly is one of the most caring person in the world and she always there to help and answer questions

    Reply
    Thu 16 Jun 2016 7:40am

    Thank you so much for your kind feedback - I will make sure it is passed onto the whole team. Kind regards, Yvonne Millard, Head of Nursing for Medicine.

  • Message
    Gastroenterology
    Sat 11 Jun 2016 4:20pm

    I wud like to thank you all for all your help support and care you have all shown for Olivia thank u all xxx

    Reply
    Wed 22 Jun 2016 9:06am

    Hi Thank you for your app message. I will ensure the Gastro Team see this. Kind Regards, Umbreen

  • Message
    Ward 7 (Medical)
    Sat 11 Jun 2016 4:18pm

    Thank you all the nurses and staff for takeing really good care of Olivia and all ur help and support you have shown and gave to us Thank you from Olivia baker and family xxxx

    Reply
    Mon 13 Jun 2016 8:40am

    Thank you for your kind words - I will pass them on to the team, kind regards, Yvonne Millard, Head of Nursing Ward 7

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