Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    General comment
    Fri 17 Feb 2017 10:52am

    ????

  • Message
    Emergency Department
    Fri 17 Feb 2017 10:49am

    Waiting, waiting, waiting.... horrendous!!

    How is this monitored? Can't anybody fill this in??

    Pamela smith

    Reply
    Fri 17 Feb 2017 12:20pm

    Hello, thank you for taking the time to contact us. We are keen to understand how we can help you, are you waiting for a response to a previous app comment?
    If you would like to contact Patient Experience direct, the number is 0121 333 6726.
    Kind regards, Lisa Robinson - Patient Experience Manager

  • Message
    Heart Investigation Unit (HIU)
    Wed 15 Feb 2017 3:49pm

    Long waiting time of over an hour and a half with no communication from anyone that there is a significant waiting time.

  • Message
    Ward 7 (Medical)
    Wed 8 Feb 2017 2:20pm

    Best ward

    Reply
    Mon 13 Feb 2017 10:21am

    Hi, thank you for your lovely comment. I will ensure i share this with them team. Kind regards, Umbreen Patient Experience Assistant.

  • Message
    Ward 7 (Medical)
    Wed 25 Jan 2017 12:39pm

    Staff very friendly and my son has everything he needs.

    Reply
    Thu 2 Feb 2017 12:48pm

    Thank you for your very positive response on the app. We are pleased your sons stay was positive.

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