Birmingham Children's Hospital Feedback App
Did you receive great care?
We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.
To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.
If you would like to be notified about our response, please enter your email address below.
The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.
It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.
You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.
The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.
*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.
Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.
Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.
Latest BCH feedback
Thank you very much for sending us this lovely, lovely message on the App. We are very pleased that you were happy with the service provided by our team. I will make sure that Lloyd and Becky see this message, and I know the whole team will be delighted that you took the time to contact us.
Kind Regards; Phil Wilson (Deputy Head of Nursing/Lead for PACE Team)
"We are very sorry about what happened today in the restaurant. It would be helpful to learn more so can you please ring James Shanahan on 0121 333 8441 or 07808471825. James is one of our senior managers and will do his best to help."Kind Regards, JamesReply
"We are very sorry about what happened today in the restaurant. It would be helpful to learn more so can you please ring James Shanahan on 01213338441 or 07808471825. James is one of our senior managers and will do his best to help."
Thank you for your feedback - I am glad you had a good and fun day with us.
I will pass on your kind words to the team. Kind Regards
Yvonne Millard, Head of Nursing for Outpatients.
Thank you for using the app and for leaving such positive feedback about the Ward and more importantly about your nurse, Tori. It is always nice to receive individual feedback. I will pass this on to Tori. Many thanks Michelle Rose, ward Sister.