Birmingham Children's Hospital Feedback App
Did you receive great care?
We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.
To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.
If you would like to be notified about our response, please enter your email address below.
The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.
It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.
You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.
The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.
*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.
Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.
Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.
Latest BCH feedback
Hello Susanne, Adam and Lewis, thank you for taking the time to let us know about the support Lewis has received from James Brindley School. The Head of School is planning on contacting you shortly so you can talk to him about your experience, and agree a plan for Lewis.
Lisa Robinson - Patient Experience ManagerReply
Thank you very much for these kind words regarding our Ward 15 James Brindley School Teacher, Elizabeth Parsons. It is lovely to hear that such a caring and wonderful relationship has forged between Lewis and his hospital teacher and I know this has been a great support to your family during your stay at the Birmingham Children's Hospital. We endeavour on all wards to educate pupils within the hospital and forge good links with the pupil's home schools so that transition back to their home school is supported by all professionals. Our teacher has been temporary on Ward 15 whilst covering a maternity post and due to staffing arrangements, we are now placing another member of the James Brindley Teaching team on this ward. We also like to ensure that all of our staff are offered professional development to allow them to become multifunctional and have a good knowledge of all pupils across the different variety of wards within the hospital, although we do try and keep this to a minimum of a year on each ward. We would like to assure you that the new Ward 15 teacher will not only have a comprehensive hand-over but will also be working alongside our Teaching Assistant who has many years' experience on the ward to help support her and the pupils with this transition.
Again we would like to thank you for your lovely words regarding Elizabeth- these have been passed on to her. On behalf of James Brindley School we would like to wish both Lewis a speedy recovery and wish you all the very best in the future and sincerely hope that Lewis' excellent commitment to his school work continues both with James Brindley School and back at his home school.
Kind regards, Head of James Brindley School
thank you so much for your kind feedback
I will pass this onto all the staff !
Helen Cox Ward Sister
Thank you so much for your lovely feedback.
I will pass it onto all the staff.
Helen Cox Ward Sister