Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.


The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.


It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.


The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.


*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    General comment
    Tue 30 Aug 2016 7:27pm

    This weekend there was an event in the play centre, yes it was good and fun was had by all, well those that could be included. Our son has autism and was excluded due to the noise level there was no consideration for childen who struggle with loud noises. We are also concern about the cost of this event, the NHS has been in the news a lot during the past week with them having to make cuts and you put something like this on. Over the years we have had a lot of play specialist support which is invaluable and monies should be spent on this service. Yes we understand that children should be able to have fun whilst in hospital but, there are other ways of doing this that do not cost as much. It seemed over staffed with themselves taking photos of each other. Sorry to moan as the play specialists do a fantastic job and we would not cope without them. Smit family

    Reply
    Wed 31 Aug 2016 1:18pm

    Thank you for your really valuable feedback.
    We attempt to include all of our patients needs in the activities we provide.
    We would really appreciate discussing this further so please contact either Helen Costello Senior Hosptial Play Specialist or David Baker Senior Youth Worker.

    Reply
    Wed 31 Aug 2016 2:39pm

    Please do not hesitate to contact myself or David Baker on 0121 333 8656.

    Helen Costello.

  • Message
    Emergency Department
    Wed 24 Aug 2016 2:53pm

    Cant thank you enough for helping my son. Staff are amazing and all deserve a medal. Keeping my lad calm and me informed the whole way in a distressing situation. The speed you had him seen was amazing thank you l
    All

    Reply
    Wed 24 Aug 2016 3:22pm

    Thank you for such lovely feedback, I will share this with the team, best wishes, Natalie Edwards Lead Nurse Urgent Care

  • Message
    Ward 8 (Liver and small bowel)
    Mon 22 Aug 2016 1:48pm

    Ward 8 is always a fabulous ward. Staff are wonderful. Mr Sheriff was amazing. I couldn't rate him high enough.

    Reply
    Fri 26 Aug 2016 10:22am

    Thank you for such lovely feedback, I will share this with the team and Mr Sharif take care Tracey Oseland - Lead Nurse CTGI

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