Birmingham Children's Hospital Feedback App

Did you receive great care?

Tell us

We are constantly working to make your experience at our hospital great and your feedback helps us understand what we are getting right and which areas we need to improve.

To make things as easy as possible we offer you a number of ways to tell us what you think. One of these is our feedback app, but if you’ve not downloaded our app yet, you can tell us what you think by leaving your feedback below.

If you would like to be notified about our response, please enter your email address below.

Mobile phone app - Birmingham children's Hospital Feedback - Choose a location - Scan a QR code - Select a ward - Or give some general feedback - Rate hospital

Download our new Feedback app.

Android App on Google play BlackBerry App World iPhone App Store

pr week awardsIt’s now easier than ever before to give feedback about your experience at Birmingham Children's Hospital, thanks to our award winning mobile phone app.

The free app revolutionises the way we can receive and respond to feedback and is the first of its type in the NHS.

It has been designed to make it quicker and easier to send your thoughts and comments directly to the ward or area you have visited with the simple click of a button. It could be about a good experience you've had or something that you think we could improve.

Public Service Awards winner

You may be waiting in Outpatients when you leave a comment, or you might be an inpatient sending your third or fourth comment. You might even be at home just after being discharged - the app gives the flexibility to feedback at any time.

The message goes directly to the manager in charge so it can be addressed straight away, and as part of our commitment to openness and transparency, we publish the feedback and our responses here on our website in real-time* for other patients, families and visitors to read too.

*To protect patient confidentiality, feedback received out of office hours is stored until the next working day to ensure that personal details aren't shared online in error.

Let us know how we're doing and if there's anything we can do to improve the care you or your child is receiving.

Our new app, Birmingham Children’s Feedback, allows you to rate and comment on all aspects of the service you receive in our hospital.

Our services

Latest BCH feedback

  • Message
    Emergency Department
    Mon 9 Jan 2017 9:45am

    Special thank you to doctor jenifer Harding/hardman .. for her excellent care towards my 1 year old nephew who came in with breathing difficulties. She was attentive, caring, and explained everything she needed to us to help us understand. She regularly checked in on my nephew unlike some doctors who are scarce. Also nurse josh was amazing handling him throughout the course of his stay. Thank you both for your efforts . We appreciate everything you are doing and have done.

    Mon 9 Jan 2017 11:59am

    Thank you for taking the time to feedback on your recent experience in our Emergency Department. I hope that your Nephew is making a speedy recovery and I am pleased to hear that you had a positive journey. I will ensure that the staff who cared for your Nephew receives your kind comments

    Best wishes

    Marie Murphy
    Senior Sister

  • Message
    Parent Accommodation
    Wed 28 Dec 2016 1:22pm


  • Message
    Neonatal Surgical Unit
    Thu 15 Dec 2016 3:20pm

    Our little boy spent just over 5 weeks on this ward before being transferred to ward 9, each and everyone of them are amazing. They are our NSW angels. They are so supportive about your child's care and also for the parents wellbeing.

    Thu 15 Dec 2016 4:06pm

    Many thanks for the lovely feedback, I am glad to hear you had a positive experience and that the staff not only provided support to your little boy, also to you as parents. I hope your little boy is doing well and making progress. I will ensure the information is shared with the staff. Clinical Lead Nurse NSW

  • Message
    Ward 9 (Surgical)
    Fri 9 Dec 2016 9:08pm

    Everyone is fabulous. There is no aspect that isn't outstanding.

    Mon 12 Dec 2016 4:25pm

    Hi, thank you for your lovely feedback. It makes a big difference to staff to here positive messages as such. I will ensure i share this with Ward 9 team. Kind regards, Umbreen, Patient Experience Team.

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