Volunteer role - Outpatient Host

Department: Outpatient Departments (Main Outpatients, Heart Outpatients, Fracture Clinic, Physiotherapy, Oncology Day Care)
Key contact: Outpatient Co-ordinator
Purpose: To provide a friendly welcome to visitors in outpatient departments and assist in providing practical support to BCH staff and families.
Time commitment: Minimum of one two hour session per week for six months. Hours will be between Monday and Friday, 9am-5pm.
BCH values: Trust, commitment, compassion, courage, respect

Key tasks

  • Meet and greet patients, relatives and visitors, providing a friendly welcome
  • Know the department and hospital layout, and be a source of information to all visitors
  • Answer the phone and take accurate messages
  • Direct or escort patients and parents/carers to various locations in the hospital
  • Chat to patients and families, and help them feel at ease
  • Keep waiting areas and family rooms tidy
  • Keep notice boards updated
  • Maintain stocks of leaflets and patients information and distribute as necessary
  • Deliver/collect clinical notes where necessary
  • Filing, photocopying and basic administration, where necessary
  • Keep all information given or discussed within the hospital confidential
  • Attend relevant training sessions provided by your department
  • Demonstrate the BCH values in your actions and behaviours

Desired skills and experience

  • Ability to approach patients, parents and families in a confident and caring manner
  • Friendly telephone manner
  • Listening skills
  • Sensitive and tactful
  • Emotionally mature
  • Reliable and trustworthy
  • Understanding of, or ability to learn, personal and professional boundaries

Benefits to the volunteer

  • Opportunity to volunteer in the best children’s hospital in the country
  • Improve the experience of patients and their families
  • Experience a professional environment
  • Gain skills and practical experience with children and young people
  • Opportunity to attend social events and be recognised for your contribution

We will provide

  • Induction into the hospital and your ward/department
  • Ongoing support from a named member of staff
  • Additional training as required for your role
  • Reimbursement of your travel expenses (on production of receipts)
  • Reimbursement of a meal and drink if you complete more than 4½ hours
  • A written reference upon the completion of 50 hours of volunteering
     

Our services

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