Volunteer role - Patient Experience Survey volunteer

Department: Corporate Nursing
Key contact: Participation and Patient Experience Lead
Purpose: To guide patients and families through sharing their experience of Birmingham Children’s Hospital
Time commitment: Minimum of one two-hour session per week for six months. Hours between Monday to Friday, 10am – 4pm
BCH values: Trust, commitment, compassion, courage, respect

Key tasks

  • Collect the computer tablet from the Patient Experience office and follow guidance from the Participation and Patient Experience Lead regarding the ward areas to visit
  • Announce your arrival to the nurse in charge when visiting wards, and explain the purpose of your visit
  • Introduce yourself to patients, relatives and visitors on wards, providing a friendly and positive impression of the hospital
  • Guide patients and their families through the survey tool being used
  • Ensure the computer tablet is sanitised between patients
  • Return the tablet to the Patient Experience Office and ensure it is docked in the charging device
  • Alert supervisory staff to areas of concern
  • Keep all information given or discussed within the hospital confidential
  • Attend relevant training sessions provided by your department
  • Demonstrate the BCH values in actions and behaviours

Desired skills and experience

  • Experience of working with children and young people – including babysitting or other volunteering
  • Able to approach patients and visitors in a confident and caring manner
  • Comfortable using a hand-held computer tablet to conduct surveys
  • Friendly and enthusiastic
  • Listening skills
  • Sensitive and tactful
  • Emotionally mature
  • Reliable and trustworthy
  • Understanding of, or ability to learn, personal and professional boundaries

Benefits to the volunteer

  • Opportunity to volunteer in the best children’s hospital in the country
  • Improve the experience of patients and their families
  • Experience a professional environment
  • Gain skills and practical experience with children and young people
  • Opportunity to attend social events and be recognised for your contribution

We will provide

  • Induction into the hospital and your ward/department
  • Ongoing support from a named member of staff
  • Additional training as required for your role
  • Reimbursement of your travel expenses (on production of receipts)
  • Reimbursement of equipment purchases, with prior consent
  • Reimbursement of a meal and drink if you complete more than 4½ hours
  • A written reference upon the completion of 50 hours of volunteering

Our services

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